Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of our online casino comparisons? This page explains the best way to reach our team and what happens once your message lands in our inbox.
The Best Way to Contact Our Team
Email is the most reliable channel for reaching us. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to stand in for a real answer.
We aim to respond within two working days. If your enquiry relates to a specific brand, bonus, or comparison table on the site, mentioning the exact page or offer helps us track down the details faster and give you a more useful reply.
What You Can Get in Touch About
We cover a lot of ground reviewing online casinos in Singapore, so there is no shortage of reasons readers write in. Some of the most common include:
- Questions about a specific casino review — if something in one of our write-ups on operators such as BK8, Gembet, or 1xBet is unclear, or you would like more context on how we reached a particular rating.
- Corrections and updates — bonus terms, payment methods, and licensing details at online casinos change from time to time. If you notice something that looks out of date, we want to know.
- Content suggestions — if there is a topic related to online casino games, payment methods, or bonuses you would like us to cover in more depth, we take reader suggestions seriously.
- Partnership or editorial enquiries — if you represent a gaming operator, payment provider, or media outlet and would like to discuss working with us, please introduce your organization and explain what you have in mind.
- Responsible gaming concerns — if you or someone close to you is struggling with gambling, please say so in your message. We will point you toward independent support resources, and we would rather you reach out about this than not at all.
Why Accuracy Matters to Us
Our rankings and mini-reviews are built around genuine research into game selection, bonus terms, payment speed, and licensing — never around promotional copy handed to us by an operator. Where a page on our site earns a commission from a listed casino, that relationship is disclosed and never decides where a brand sits in our rankings. If you believe something we have published about a bonus amount, wagering condition, or payout timeframe no longer matches what an operator actually offers, telling us helps keep the site accurate for the next reader.
This also applies to anything you read about game providers, deposit and withdrawal limits, or the licensing status of any casino we mention. We would rather correct a detail than leave outdated information live.
A Note on Who Should Contact Us
Our content is written for adults of legal gambling age researching where to play online — nothing on this site is intended for anyone under 21, and we do not offer support to minors seeking to access casino content. If you are contacting us on behalf of someone underage, or with concerns about underage access to gambling sites, please flag this clearly so we can direct you appropriately.
If you are looking for casino options specifically for players registered with self-exclusion schemes, that topic is covered separately on our Best Non GamStop Casinos page, and questions about that content are just as welcome here.
What Happens After You Send a Message
Once we receive your email, it goes to a real person on our editorial team rather than a queue of automated tickets. Here is roughly what to expect:
- Your message is read and, if needed, passed to whoever covers that part of the site — reviews, payments, or partnerships.
- We check any factual claim against our own research notes before replying, particularly for corrections tied to bonus terms or licensing.
- You receive a direct reply, usually within two working days. During busier periods this can take a little longer, and we appreciate your patience.
We do not sell, share, or use your contact details for anything beyond replying to your message.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about how our ratings work, it may already be answered in the "How We Rate Singapore Online Casinos" section of our main reviews.
- If you are asking about a bonus offer, note that welcome offers and promotions listed on our site come with conditions set by each operator — wagering requirements, minimum deposits, and expiry dates — which we recommend double-checking directly with the casino before signing up, since terms can be updated on the operator's side.
- If your enquiry concerns a payment issue with a specific casino, that is best raised directly with the operator's own support team first, since we do not process deposits or withdrawals ourselves.
Thank you for taking the time to reach out. Every message helps us keep our coverage of Singapore's online casino scene honest, current, and genuinely useful — and we look forward to hearing from you.